Terms of Service

By creating an account, accepting these Terms during registration, buying a plan, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and legally able to enter into this agreement. If you use the Service for a business or other organisation, you confirm that you have authority to bind it, and "you" includes that organisation.

360COD helps sellers assess cash-on-delivery ("COD") orders by checking customer phone numbers against seller-submitted delivery and incident records. Depending on your plan, the Service may also provide reporting, successful-delivery records, team access, WhatsApp search, bulk search, API access, support, referrals, and account verification.

Search results describe activity recorded by users of the Service. They are not a finding that a person committed fraud, a credit score, a background check, or an official identity or credit report. Results can be incomplete, outdated, duplicated, or wrong. You must review the circumstances independently and use fair human judgment before changing payment terms, cancelling an order, or taking other action.

• Provide accurate account information and keep it current.
• Protect passwords, one-time codes, API keys, and logged-in devices. Tell us promptly through Support if you suspect unauthorised use.
• You are responsible for activity under your account and for team members you invite, including assigning only the access they need.
• One person or business must not create duplicate accounts to avoid limits, enforcement, fees, or a suspension.

You keep ownership of information and evidence you submit. You give us a worldwide, non-exclusive licence to host, copy, secure, analyse, and display that material only as needed to operate, improve, protect, and enforce the Service and resolve disputes.

For every phone number, delivery record, report, or file you submit, you confirm that:

• it relates to a genuine transaction or attempted transaction that you were authorised to handle;
• it is accurate, proportionate, and supported by records you can reasonably provide if a dispute is raised;
• you have a lawful reason to collect and share it and have given any notice required by applicable data-protection or consumer law; and
• it does not include unnecessary sensitive information, payment-card data, passwords, government credentials, medical information, or unrelated private communications.

You must correct or withdraw information that you learn is inaccurate. We may preserve an internal audit record after content is removed where reasonably necessary for security, disputes, legal compliance, and enforcement.

You must not:

• submit false, exaggerated, retaliatory, discriminatory, or bad-faith reports, including reports intended to punish a lawful return, refund request, complaint, or dispute;
• harass, threaten, shame, publish information about, or retaliate against a person because of a result or dispute;
• use results for lending, employment, housing, insurance, eligibility for an essential service, or any purpose unrelated to your own COD order fulfilment;
• sell, publish, redistribute, scrape, build a competing database from, or provide unauthorised third-party access to Service data;
• bypass limits or security controls, probe the Service, upload malware, interfere with other users, or use another person's credentials; or
• use the Service in breach of law or another person's rights.

Verification means we reviewed specified information at a point in time. It is not an endorsement, guarantee, licence, or continuing audit of a seller. Verified sellers must keep their information current, report only genuine order activity, preserve supporting records, and cooperate with reasonable dispute enquiries. We may request updated evidence or remove verified status if information expires, changes, or cannot be confirmed.

• Plan features, quotas, billing period, currency, and price are shown before purchase. Taxes may be added where applicable.
• Recurring plans renew automatically using the selected payment method until cancelled. Card payments are processed by our payment provider; manual-payment options may be available in some markets.
• Upgrades may take effect immediately with a prorated charge. Downgrades and cancellations normally take effect at the end of the current paid period, as shown in the billing flow.
• Fees already charged are non-refundable except where the purchase flow says otherwise, we agree to a refund, or applicable law requires one. Cancelling stops future renewals and does not erase amounts already due.
• We may change future prices or plan features after reasonable notice. Continuing a paid plan after the effective date accepts the change; you may cancel before renewal.

API keys are confidential and may be used only for your authorised business systems. You must apply reasonable access controls, obey plan limits and documentation, and prevent Service data from being exposed in logs or client-side code. We may rotate or revoke keys and rate-limit requests to protect the Service. Your integration must not use results to make a fully automated adverse decision without meaningful human review.

A person whose number is listed may submit a free dispute without an account. We may ask the reporting seller for records, place the number under review, correct or remove reports, hide a number from search, or take action against an account. You agree to cooperate and not retaliate against a disputant. Our Dispute Policy explains the process and possible outcomes.

You may stop using the Service and request account deletion. We may limit, suspend, or terminate access, revoke API keys, or remove content where reasonably necessary to address non-payment, legal or security risk, a material breach, repeated inaccurate reporting, or harm to the Service or others. Where practical, we will give notice and a chance to correct the issue. Provisions that by nature should continue, including payment obligations, licences needed for retained records, disclaimers, liability limits, and dispute terms, survive termination.

The Service, software, design, branding, and content we provide are owned by or licensed to 360SOFTY LTD. Subject to these Terms, we grant you a limited, revocable, non-transferable right to use the Service for your internal business operations. If you provide feedback, we may use it without restriction or payment, without identifying you publicly.

To the extent permitted by law, the Service is provided "as is" and "as available". We do not warrant uninterrupted access or that reports, delivery records, classifications, or third-party services are accurate, complete, current, or suitable for a particular decision. You remain responsible for order acceptance, customer communication, legal compliance, backups, and the consequences of your decisions.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, data, goodwill, or business opportunity. Our total liability arising from the Service will not exceed the amount you paid us for the Service during the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that applicable law does not allow to be excluded or limited, including liability for fraud or fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where applicable.

To the extent permitted by law, you will defend and indemnify 360SOFTY LTD against third-party claims, losses, and reasonable costs caused by your unlawful use of the Service, your reports or uploaded material, your breach of Section 4 or 5, or your violation of another person's rights. This does not apply to the extent a claim was caused by our own breach, negligence, or misconduct.

Before starting formal proceedings, you and 360SOFTY LTD agree to try in good faith for 30 days to resolve the issue through our support channel. These Terms and any non-contractual dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer law permits you to bring a claim in another court. Mandatory consumer rights and any right to complain to a regulator remain unaffected.

We may update these Terms to reflect Service, legal, or security changes. We will post the revised Terms and change the date above. For a material change, we will provide reasonable notice through the Service or your registered contact details. Unless law requires another approach, the change applies from the stated effective date.

Contact us through the Support area in your account. Questions about a listed phone number can be raised through the public dispute form without creating an account. Legal notices may be sent to 360SOFTY LTD at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.