Dispute Policy

If a phone number you control is listed in 360COD, you may challenge the listing free of charge without creating a seller account. The dispute process covers whether seller-submitted COD reports linked to that number are inaccurate, unsupported, duplicated, retaliatory, or otherwise unfair under our rules.

Verifying a number shows current control of that number; it does not by itself prove or disprove the underlying order history. If you cannot receive the verification code, contact us through the support channel displayed on the Service so we can consider a secure alternative.

1. 1

   Verify control of the number

   Enter the listed phone number and verify the one-time code sent through our available messaging channel. The code expires after a short period and attempts are limited for security.

2. 2

   Explain what happened

   Give a clear statement explaining why the listing is inaccurate or unfair. You may add one supporting JPG, PNG, WebP, or PDF file while the dispute is open.

3. 3

   We review the record

   An authorised reviewer compares your statement and evidence with the active reports, transaction context, prior delivery records, and relevant information from the reporting seller.

4. 4

   Track the outcome

   Keep the dispute reference shown after submission. You can use it on the status page, and we may send an outcome message through WhatsApp or an enabled push-notification channel.

Only one open or under-review dispute may exist for a number at a time. This prevents duplicate reviews and conflicting outcomes.

Submitting a dispute changes the number's review status but does not automatically delete reports or remove the number from search. Existing information may remain visible with a disputed status while we review it. We may temporarily restrict a record sooner where there is a clear risk of serious harm, obvious error, impersonation, or unlawful content.

Reporting sellers must not contact, threaten, or retaliate against a person for using this process. We may ask either side for focused, relevant information and may decide based on the available record if a party does not respond.

An authorised reviewer considers the reliability, relevance, and consistency of the available information. This can include whether the report relates to a genuine COD order; whether its reason matches the records; delivery history; duplicate or coordinated reports; evidence of cancellation or payment; timing; seller conduct; and signs that material was altered or submitted in bad faith.

360COD's review is an internal platform decision about what may appear in the Service. It is not a court judgment, a finding of fraud, or a decision about contractual liability between a seller and customer.

• Upheld: active reports linked to the number are removed from seller search, the number is hidden from future search, and its public risk status is cleared. We retain restricted internal records of the reports and decision for audit, security, legal, and repeat-abuse purposes.
• Rejected: where the available record supports the original reports or does not support removal, the reports remain active and normal search status is restored.

The status page displays a resolution note after the case is decided. We may also correct individual record details or take action against a reporting account where appropriate.

We aim to review straightforward disputes within 10 business days after receiving enough information. Complex cases, requests to a reporting seller, technical checks, legal holds, or a high case volume may take longer. This is a service target, not a guaranteed deadline. Use your dispute reference and verified number on the public status page to see the current state and resolution note.

Submit only information relevant to the disputed COD activity. Redact unrelated phone numbers, account numbers, passwords, payment-card data, government credentials, health information, and private conversations. Do not upload unlawful material or information you are not authorised to share.

Evidence is limited to authorised reviewers and service providers that store or secure it. We do not show dispute statements or evidence in ordinary seller search results. We retain dispute records and evidence as described in our Privacy Policy, including where needed to explain and defend an outcome.

If a resolved decision contains a material factual error or you obtain important evidence that was not reasonably available during review, contact Support and quote the dispute reference. Explain the specific error or new evidence. We may reopen or conduct a fresh review where it could reasonably change the outcome; repeating the same statement does not require a new review.

We may rate-limit verification attempts, reject duplicates, disregard irrelevant or abusive submissions, and investigate forged evidence or attempts to access another person's case. We do not penalise a number merely because its holder submitted a good-faith dispute, even if the dispute is rejected.

Our Terms of Service set the rules for sellers submitting and using reports. Our Privacy Policy explains the data we use, retention, disclosures, and privacy rights. A request to correct a report and a broader privacy request are related but may require different verification and legal analysis.